No. To ensure a seamless shopping experience, we ship to North America (USA & Canada) and the European Union (EU) on a Delivered Duty Paid (DDP) basis. All applicable import duties and local taxes (including VAT) are included in your final checkout total. You will not face any unexpected charges or administrative delays upon delivery.

This is the beauty of artisanal work. Since each bag is hand-woven using natural fibers, slight variations in texture, color, and weave are to be expected. These are not flaws but rather the unique "signature" of the maker, ensuring that your Verdant piece is truly one-of-a-kind.

We accept returns requested within 14 days of delivery. Items must be in their original, unused condition with all packaging intact. Please note that customers are responsible for return shipping costs and any associated duties. For more details, please visit our [Return & Refund Policy] page and download our mandatory Return Form.

Once your piece is finished and dispatched from our workshop, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for the logistics carrier to update the tracking information on their portal.