Return & Refund Policy

This policy applies to all purchases made on meetverdant.com.

1. Return Window Please inspect your order upon delivery. Return requests must be submitted within 14 days of delivery.

2. How to Request a Return To start a return, the customer must send an email to verdantofficial@outlook.com within 14 days of receiving the item. The email must include:

  • Full Name

  • Order Number

  • Order Date

  • Item Name and Color

3. Item Condition & Packaging Fees Customers must return items brand new and completely unused. The original packaging box must remain intact.

  • If a customer returns an item without its original packaging, Verdant will either reject the return or deduct a €10 / $10 repackaging fee from the final refund.

4. The Nature of Handmade Items Artisans craft all our products by hand. This makes every piece highly unique. Slight variations in color, texture, fabric, or natural materials are part of the handmade nature of our products and are not considered defects.

*If a return is needed due to a product issue, we will review it with our team to confirm eligibility and provide the nearest return address to make the process as easy as possible.

5. Return Shipping Costs The customer must pay all return shipping costs, duties, and local taxes. Verdant will only cover return shipping costs if the item is defective or if we sent the wrong product.

6. Tracking & Proof of Postage We strongly recommend using a trackable shipping service. The customer must keep the proof of postage and the parcel tracking number. Verdant cannot issue any refund if a returned package gets lost in transit and the customer has no proof of postage.

7. Inspection & Rejected Returns Verdant will carefully inspect all returned items upon arrival. We will not accept the return if the item shows clear signs of use or damage caused by the customer.

  •  If a return does not meet our policy requirements, the item may be sent back to the customer and no refund will be issued.

8. Refunds Verdant will process refunds within 5–15 business days after the returned item successfully arrives at our warehouse. We process all refunds subject to compliance with this policy.

  • Discounted Orders: For items purchased with a discount or promotion, Verdant will refund the actual amount the customer paid, not the original listing price.

9. Contact Us For any further assistance, please email us at: verdantofficial@outlook.com.

 

To return an item, please download and print our [Return Form (PDF)], fill it out, and include it in your package.

*If you do not have a printer, please handwrite the above details on a piece of paper and include it in your package.